Send your order number promptly. An unused license that has not been activated, redeemed, or disclosed may qualify for review.
1. Conditions for review
Your order must have been placed directly with AVHubDeals, and the request must reach us within 30 calendar days of purchase. The key must not have been activated, redeemed, registered, or used. We also need enough information to locate and assess the order.
2. Purchases usually excluded
Activated or partly used keys, completed renewals, disclosed codes, work already performed, and third-party purchases are generally non-refundable. These exclusions do not remove consumer rights that cannot be waived under applicable law.
3. Submitting your request
Contact support with your order number, purchase email, product name, and reason. We check where and when the order was placed, payment status, and license status. Approved refunds go back to the original payment method, usually within 7–10 business days after processing.
4. Wrong plans, duplicate orders, or unfamiliar charges
Notify us as soon as you notice the issue and leave the key unactivated while we review it. We may ask for verification to protect the account holder.
5. Misuse of the process
Evidence of fraud, chargeback abuse, license misuse, false information, or a breach of our terms may result in a declined request.