A useful starting point for your message
Choosing software
Tell us which devices and operating systems you use, along with the plan you are considering.
Checking an order
Include your order number and purchase email when asking about payment, delivery, or license information.
Working through setup
Share the product name, the step you reached, and the exact error message. Leave private account credentials out of your message.
Before you contact us
What should stay out of my message?
Do not send passwords, full payment-card details, PINs, or one-time verification codes.
When are messages reviewed?
We review requests during the support hours shown on this page. The time needed to respond depends on the question and current request volume.
What if someone asks to access my device?
Understand the proposed assistance and give informed consent before allowing access. Do not grant access to an unexpected caller claiming to be AVHubDeals.